Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Join our pet-loving team:
The Customer Marketing team is dedicated to creating effortless member experiences that help educate and support our members. As an Email Marketing Manager, you will own implementing and optimizing email and text communications that engage, educate, and retain half a million pet owners.
We are looking for a gritty marketer who has a bias for action and the hustle to get stuff done, as well as a mindset that can deliver both creativity and data-based decision making.
Candidates for this position have the option to work remotely from anywhere in the US, or out of our Seattle office, depending on their preference.
Key Responsibilities Include:
As a member of the Customer Marketing team, you’ll have the opportunity to make an immediate impact on the rapid growth of our company. You will be responsible for building, executing email and text campaigns, from defining audience segmentation to content design and layout through to deploying large-volume campaigns according to best practices. This person will work with marketing stakeholders to test, optimize, and continuously improve both the process and results of our email & text marketing for members.
Partner with Customer Marketing and IT stakeholders to launch, maintain and evolve triggered and transactional email & text programs.
Translate business goals into accurate campaign requirements and plans, including coding emails and SMS/MMS, building segmentation & targeting logic, setting up automations, identifying dynamic content requirements, and driving continuous improvements within the Adobe Marketo platform.
Identifying data needs and requirements for evolving personalization and dynamic content across a rapidly growing brand family.
Leverage A/B testing, segmentation, and behavioral targeting to maximize engagement and next best actions.
Provide thorough quality assurance of emails and texts pre-delivery, across mobile and desktop variants, and use best practices for email delivery.
Provide reporting on campaign & program performance as well as insights and recommendations.
4+ years of Marketo experience building and optimizing campaigns required. Marketo Certified Expert preferred.
Prior experience with Twilio or other enterprise-level messaging services.
Familiarity with project management software such as Workfront, Wrike, or JIRA.
Experience working on multivariate or multiregional campaigns.
SQL knowledge is a plus.
Skills, Knowledge & Abilities:
Use data to make decisions and drive performance
Leverage experience to drive innovation
Thrive in a fast-paced environment and adapt quickly to change
Keep an eye on the details
Seamlessly manage several projects at once
Benefits and Perks:
Full medical, dental, and vision benefits at no cost to the employee
Four weeks paid time off and 9 paid float holidays (you can decide which days are most important to you!)
Five-week sabbatical after five years of employment
Restricted Stock Units
Open, casual, pet-friendly, and fun office environment
Free medical health insurance for your pet (1 dog or cat)
Paid time off to volunteer at nonprofit organizations
Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.
Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
Since 2000, Trupanion has been innovating in the pet insurance industry. Our staff is comprised of veterinarians, veterinary technicians, and doting pet owners. We care passionately about pets and make sure our policy has what it takes to serve them and you.
We don’t just believe in the human-pet bond, we live it – every day. In our completely pet-friendly office, we are surrounded by dogs and cats who inspire us to do great work. We have a puppy play area in our lobby and pet beds and blankets at every cubicle to keep our pets warm and happy. When we say the office has “gone to the dogs,” we mean it literally and with the most love possible.