Alumni Affairs and Development (AA&D) comprises the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, and the Harvard Alumni Association (HAA). There is a unique relationship between the University and the FAS fundraising operations, resulting from a long history in which University fundraising ultimately grew out of College fundraising.
AA&D Resources AA&D Resources encompasses teams that support all units across AA&D plus all schools and units across the University. AA&D Resources includes Technology and Support Services, Business Process and Operations, Alumni and Development Services (ADS), Administration and Finance, Events, Communications Creative Services, Research and Prospect Management, Human Resources, and the AA&D Talent Program.
As a member of the Operations team, this full-time, non-exempt position will coordinate, execute, support, and report on a variety of email marketing campaigns across Alumni Affairs and Development (AA&D). The Coordinator is responsible for the set-up, testing, deployment, and reporting for an assigned portfolio of email campaigns. The coordinator will also manage project timelines and communicate with email stakeholders regarding project requirements, status, and deadlines.
Create marketing emails in Salesforce Marketing Cloud for assigned projects using standardized templates and processes.
Coordinate with internal stakeholders and partners on email project requirements, delivery of assets, and production timelines.
Perform Quality Assurance testing on emails through Litmus and test list deployments to ensure content accuracy, rendering across email devices and browsers, and link functionality.
Coordinate, prepare, upload, and test subscriber lists and test lists required for email deployments.
Coordinate stakeholder proofing of emails, process edits and feedback from reviewers, and manage final approval process.
Schedule email sends, confirm scheduling with stakeholders, and monitor deployments for completion and deliverability.
Generate and distribute post-deployment metrics to email stakeholders.
Monitor overall email deployment calendar in relation to assigned email projects to ensure optimal email frequency and cadence.
Troubleshoot and resolve any issues that arise relating to email creation, deployment and delivery.
Provide guidance to stakeholders on available email functionality and consult with Engagement Applications for new product features as needs arise.
Proactively review requested email deployments for scheduling issues, content suitability (proofing appropriate to Harvard Brand) and manage issues with stakeholders.
The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, the inclusion of which would be in conformity with the level of the position.
This position requires a 3 month orientation and review period. Please include a cover letter with your application.
This position will be based on our campus in Cambridge, MA. However, due to the COVID-19 pandemic this position will be remote until further notice.
About Harvard University Harvard University, based in Cambridge and Boston, Massachusetts, was established in 1636 and is the oldest institution of higher education in the United States. The University is home to over 20,000 students and employs 18,000 people, making us the fifth-largest employer in Massachusetts. Harvard is a special place, filled with diverse, energetic, and talented people who are driven to grow and succeed. By working here, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.
Why AA&D? We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard's advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas.
Harvard's Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement. AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.
To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/.
Discover AA&D and Harvard University Benefits
Opportunities for internal advancement
A creative, high- energy, collaborative environment
Generous Vacation, Sick, Personal, and Holiday pay
Medical, Dental and Vision benefits starting on your first day
University-funded retirement plans
Tuition Assistance Program
Transportation benefits to help with your daily commute
Health and wellness discounts, memberships and programs
Additional benefits can be found at https://hr.harvard.edu/totalrewards.
Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.
Vaccine Requirements:Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement and exceptions may be found at the University's
Minimum 2+ years' experience in nonprofit marketing, communications, administration or transferable experience.
Understanding of email marketing best practices and anti-SPAM law compliance.
Ability to manage multiple, concurrent projects from a variety of stakeholders.
Successful experience working under tight deadlines.
Experience with Email Service Provider tools. Preference given to experience with Salesforce Marketing Cloud.
Experience with HTML editors and coding, Adobe Photoshop, and Litmus. Familiarity with databases and list management.
Exhibit exceptional attention to detail, organization, and can produce high-quality work in a fast-paced environment.
Motivated to learn, flexible to change, and innovative.
Ability to effectively communicate with stakeholders at various levels with a variety of backgrounds.
Creative and proactive yet disciplined, discriminating and able to streamline work volume to maintain bottom line efforts in midst of multi-tasking and daily re-prioritizing, with manager's guidance.
Proficiency with MS Office required. Experience with SQL, Toad, ADVANCE and Qlikview and other Business Intelligence technologies desirable.
Bachelor's degree preferred.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Harvard University Alumni Affairs and Development
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.