Data Representative (hybrid position - remote/St. Petersburg)
Conifer Health Solutions
Location: St. Petersburg, Florida
Internal Number: 2105045405
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
The Coordinator, Marketing Services functions as an integral part of the Marketing Services team whose main responsibility is to support the client-based or client-generated administrative needs of the Account Liaisons. Responsibilities include, but are not limited to, the accurate and efficient processing of client data entry, client and vendor data imports, physician update information, fulfillment support, and special projects necessary to deliver outstanding customer service to all business partners and stakeholders. Performs Mailroom and Fulfillment activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Receive and prepare data entry from colleagues, clients and vendors. Includes class registration lists, web enrollment data, and physician update information. Prepare data imports as required.
Special Projects including the maintenance of departmental databases used for client contact and contract reference.
Support the Marketing Services function: In coordination with the department Supervisor, responsible for planning and initiating the daily responsibilities of the Marketing Services Operations Support function.
Creates mailing projection documents and forecasts for volume and budgetary attention.
Manages the inventory of collateral materials and works with team to ensure there is turnover of materials.
Works with account managers and executives to prepare and distribute regular reporting to those clients using fulfillment functions.
Works collectively with Marketing Services to reconcile catalog of marketing collateral quarterly.
Works with client service team to ensure mailing and fulfillment processes are customizable and meet the expectation of our clients.
Integrates fully with the Marketing Services team and Referral Services Department to maintain timely turnaround, quality, and accuracy of all client fulfillment.
Mailroom duties: Supports all departments in the sorting and distribution of all internal and incoming mail, opening envelopes and parcels by hand or machine; prepares volume mailings - scheduled and ad hoc - in support of client marketing campaigns and initiatives; processes outgoing mail including bundling, weighing and posting. Includes USPS, FedEx and other vendors as required.
Process improvement: Researches mailroom and fulfillment equipment to maximize efficiency; corrects fulfillment errors real time using call center system to ensure appropriate delivery; determines the most cost effective mailing methods under USPS and other vendors. Develops procedure manual for client support services management.
Monitors quality assurance function of mailroom activities using the call center software.
Ability to modify and/or correct letters and processes using the call center software in the real time.
Develops and maintains collateral tracking platform in call center software system.
Prepares comprehensive collateral reporting in call center software system.
Uses audits to identify trends and training opportunities for Client or Referral Services teams.
Other: Develops literature and brochure scripting and templates in call center management software; order supplies as needed, special projects and tasks as needed.
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excels in interpersonal skills, written and verbal communications skills.
Ability to collaborate with others.
Excellent listening, analytical, and problem solving skills.
Proficient in the use of MS Office suite. Intermediate to Advanced Excel skills required.
Attention to detail, quality, and accuracy.
Demonstrates ability to perform new tasks with limited training.
Demonstrates ability to quickly adapt to change.
Self-motivated and able to work with minimal supervision.
Organizational and prioritization skills sufficient to effectively manage multiple, concurrent tasks in a fast-paced deadline-driven environment.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
High school diploma and/or equivalent.
2-3 years administrative or customer service experience required.
Experience in database management helpful. Intermediate to Advanced Excel required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work in sitting position, use computer and answer telephone
Specific vision abilities required by this job include close vision.
Ability to focus on tasks without being distracted by noise in an open environment.
Must be able to lift up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office Work Environment
Regular daily schedule determined by management.
May be required to work long hours and holidays.
After hours or weekend work as required to support the testing and acceptance of major system upgrades and/or major new applications.
Hybrid position - Remote/St. Petersburg - with possibility of going 100% remote.
Job: Conifer Health Solutions
Primary Location: Saint Petersburg, Florida
Job Type: Full-time
Shift Type: Rotate
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.