Business Effectiveness – Marketing Operations - Promo
Location: Mumbai, Maharashtra
Internal Number: ABLAUS31001185ENUSEXTERNAL
Job Title: Business Effectiveness - Marketing Operations - Promo Location: India Mumbai Reporting to: Head - Marketing Operations
Primary Job Function:
MO promo team is responsible for the on time dispatch of all promo inputs, samples as per marketing plans and delivery schedule. He/She will also responsible for other field dispatch like working bags, stationary, helmet, visiting cards etc. from time to time for new joinees as well as existing employees as per the business requirements. Also responsible for health clinics app, support business, OEC, BCC on clinics system operations.
He/she heads should be an efficient and effective team player with a strong customer service mindset perfectly cooperating with all relevant stakeholders including divisions, Marketing & Sales teams, HR teams, Medical, Finance, OEC, BCC, IT support, Supply chain (purchase & distribution) and all supporting vendors.
Core Job Responsibilities:
1) Timely dispatch of promo and other inputs as per the plan to field force within set SLAs 2) Liaison with all the stake holders - a. With Marketing team to drive the promo SOP, approvals, allocations, templates b. With Business Finance team for approvals of plan, all types of dispatch c. With Purchase team for timely readiness of the inputs, quality of inputs d. With SC Planning team for availability of Physician sample e. With Distribution team for timely invoicing, dispatch, tracking and receipt at field level f. HR ops team for updated field employee data base / stationary module g. Medical for adherence to compliance of the inputs h. Business on understanding clinic modules, app master updations, system support i. IT team for key projects - automation 3) Quality Check controls of inputs 4) Onboarding for new joinees: For Field employees : Joining kit, Working bag, visiting card, I card, helmets, stationary dispatch & for HO employees : OAW visiting cards and employee joining kit 5) Full and final settlement for resigned employees: Liaison with line managers/HR/finance for submission of property and proforma 6) Compliance & Audits - observance to set guidelines 7) MIS related to promo material receipt at field level, promatogram adherence, Clinics, agreed SLAs
8) Query resolution
9) Inventory Management - Minimize promo material wastage at hub as well as in field
Education & experience: Pharma industry:
Overall 3+ years of experience, with current profile in marketing support and sales admin Competencies / Skills
Behavioural: High energy, Integrity, Ability to relate to people needs, Good relationship building ability
Strong deadline and process orientation
Ability to work and influence cross functional teams
Communication - Written, Spoken and presentation skills
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.