As part of the Harvard Business School (HBS) Executive Education Marketing & Sales team, you will collaborate with internal stakeholders and external research partners to provide data, research, and analysis to inform strategic and management decisions. The Marketing & Sales Insights Manager will gain and share a deep understanding of the executive development landscape, learning and development community, and HBS Executive Education customer experience. Candidates should have a data-driven mindset and the aptitude to present a compelling story about business performance and trends through qualitative and quantitative analysis.
Primary responsibilities include:
Collaborating with internal stakeholders on customized market research studies, surveys, focus groups, and competitive intelligence.
Packaging and socializing insights via presentations and infographics.
Making recommendations to improve customer experience based on data and market insights.
Working as part of a cross-functional team to implement customer experience enhancements.
Developing voice of customer initiatives including an online research community.
Aggregating complex data sets from multiple sources (Salesforce, Qualtrics, Adobe or Google Analytics, Oracle Business Intelligence, etc.).
Managing data requests and creating standard reports, templates, and dashboards so information is readily accessible.
Be responsible for other duties as required.
During the current period of COVID-19 related restrictions, this position may start as a remote position with the transition to onsite at HBS campus in Boston, MA when the office reopens.
While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.
Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement and exceptions may be found at the University's
BA/BS degree or equivalent education is required.
6+ years of relevant experience in market research, business intelligence, or data analytics is required.
Compelling storyteller with strong verbal and written communication skills.
Intellectually curious with a passion for improving the customer experience.
Understanding of market research methodologies and basic statistical analyses.
Familiarity with Qualtrics, Salesforce, and MS SharePoint is preferred.
Excellent organizational skills with ability to multitask, prioritize, and manage multiple ongoing projects.
Experience in executive education/executive development is a plus.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Edmond J. Safra Center for Ethics at Harvard University seeks to strengthen teaching and research about pressing ethical issues; to foster sound norms of ethical reasoning and civic discussion; and to share the work of our community in the public interest.
Widespread ethical lapses of leaders in government, business and other professions prompt demands for more and better moral education. More fundamentally, the increasing complexity of public life - the scale and range of problems and the variety of knowledge required to deal with them - make ethical issues more difficult, even for men and women of good moral character. Not only are the ethical issues we face more complex, but the people we face them with are more diverse, increasing the frequency and intensity of our ethical disagreements.
Given these changes in the United States and in societies around the globe, the Center seeks to help meet the growing need for teachers, scholars, and leaders who address questions of moral choice across many of the professions and in public life more generally, and promotes a perspective on ethics informed by both theory and practice. We explore the connection between the problems t...hat professionals confront and the social and political structures in which they act. More generally, we address the ethical issues that all citizens face as they make the choices that profoundly affect the present and future of their societies in our increasingly interdependent world.